About Ease Carpet Cleaning
About us – Our business started in 2005 with just me (Dianilda) doing most of the work in Orlando, Florida, but quickly grew with hard work and living out our mission.
Soon, we had requests to travel greater and greater distances to deliver our quality service as word spread of our innovative methods and the fantastic results of cleaning floors and Upholstery with our unique cleaning methods.
In the first few years, we added cleaning services for tile and grout, hardwood, laminate, LVT, and VCT flooring.
Our clients continued to ask for additional services, so in 2015, we added area rug cleaning facilities and air duct and dryer vent cleaning.
As we formed relationships with numerous business owners and clients, they shared their frustration and dissatisfaction with the majority of residential companies that they had hired for general services. Across the board, we heard the same struggles from countless homeowners. It seemed that no matter which company they hired, the same three problems continued to arise:
- The quality of the work delivered could have been better, leaving many details wholly overlooked.
- They found that with most companies, cleaning results would only look good temporarily
- Little to no follow-up or follow-through.
Surprisingly. most companies should have done something to meet and address specific concerns or issues that would pop up. Having served our residential and commercial clients in the service industry for years, I found that surprising and disturbing.
After repeatedly hearing these complaints and concerns, we knew we had to do something about it. That’s when we began to take our experience and quality of service and expand to central Florida as friends and relatives sought quality cleaning.
In it all, we have always focused on the importance of client relationships and communication. We constantly push ourselves by asking how to do it better, staying abreast of the latest industry trends, utilizing new products and equipment, and never settling for “good enough.”
Every day, I aspire to honor the vow I made to myself as a young woman: To dedicate myself to working hard to provide quality products and services to every one of my customers.
Our mission is:
“Creating the most satisfying and relaxing customer experiences while cultivating cleaner and healthier homes and businesses.”
From my family to yours, working hard to serve your cleaning needs is a pleasure! Learn more about us and what we do.